Frequently Asked Questions

  1. - Your case reference number.

  2. - Upper and lower implant casts (if sending to Vulcan for scan and design).

  3. - Upper and lower scan data including scan body scan (if sending to Vulcan for digital design).

  4. - CAD design files (if outsourcing milling services to Vulcan).

  1. - Your case reference number.

  2. - Intraoral Scans or Dental Stone Casts.

  3. - Multi-slice DICOM data from a CBCT.

All stock products may be returned for full credit up to 30 days after the date of shipment provided: (a) it is returned to Vulcan Custom Dental freight prepaid and (b) it is in its original unopened, uncompromised packaging. Under no circumstances can Vulcan accept product for return or exchange that has been used clinically. Product returned 31-60 days after shipment from Vulcan Custom Dental, and in compliance with the provisions stated above, will be assessed a restocking charge of 20%.

Vulcan Custom Dental reserves the right to refrain from issuing any warranty replacements or exchanges when an account is on financial hold.

If you have a complaint on a part, please contact customer care by emailing info@vulcandental.com or calling 844-484-2301.
Vulcan Custom Dental uses Titanium Alloys Ti6Al4V and Ti6Al4V ELI in its products. These materials offer superior strength, ease of restorative handling and has well-documented biocompatibility. Vulcan also uses Sagemax NexxZr zirconia and Ivoclar Telio CAD, a cross-linked PMMA block.

For further information, see our Materials section.
Cases are submitted digitally through our Customer Portal, Send/Review Case.

Case information can be submitted in advance of shipping case contents, but an online Rx form will need to be included with the package for case tracking purposes.

For further details on using our Customer Portal, visit our Customer Portal Instructions section.
Vulcan provides a full portfolio of digital dentistry services to labs and clinicians. This includes model scanning, prosthetic design and CAD/CAM manufacturing. In addition, Vulcan enables your lab or practice to complete much of the production process in-house, by providing the resources for in-house scan, design and milling.

  • Custom abutment design
  • Abutment anodization
  • Intraoral scan workflows
  • Quick turn-around time
Learn more about our services.
Please see our Dental Implant Compatibility Reference Chart to learn all about the systems we are compatible with. Check back often as more dental implant systems are coming soon.
We are open Monday - Friday from 8:00am - 5:00pm CST, excluding holidays.
Toll Free: 1.844.484.2301
Direct: 205.484.2301
Email: info@vulcandental.com

Direct Support Lines

  • Dial 1 if you are a new customer

  • Dial 2 if you want to check the STATUS OF A CASE.

  • Dial 3 with questions regarding BILLING.

  • Dial 4 for assistance with a Vulcan SURGICAL GUIDE.

  • Dial 5 for questions about PROSTHETIC DESIGNS.

  • Supporting Your Workflow

    Vulcan's dedicated team of eight Digital Workflow Managers and 100+ BioHorizons Territory Managers are your best source of assistance because our team is focused on serving your needs with personalized workflows and support.

    If you need to connect with a Digital Workflow Manager, please contact us and we will be happy to partner you with a representative in your area.