Policies & Warranty

Vulcan Custom Dental ("the lab") warrants that all dental devices (a "device") are made according to your specification and approval in the belief that the device will be useful and MAKES NO OTHER WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Subject to the return of a device that is placed and then fails, the lab will replace the device without charge for the cost of materials and workmanship or refund the original price paid. Where indicated as BioHorizons® Authentic, prosthetic components carry a Limited Lifetime Warranty. The lab will provide a replacement for any authentic prosthetic component if removal of that device is required for any reason, at any time. To qualify for a free warranty replacement, the device must be returned to the lab along with a copy of the original invoice. For the return of any distributed product (product of which the lab is not the manufacturer), including warranty returns, the manufacturer’s return policy, including their restocking fees, if any, shall apply. Product may be returned for full credit up to 30 days after the date of shipment provided it is returned with freight prepaid. Prosthetic design services require approval by the customer prior to prosthetic fabrication. Custom prosthetics are milled to plan without modification. The lab makes no warranties, expressed or implied, as related to these services. The lab reserves the right to refrain from issuing any warranty replacements or exchanges when an account is on financial hold.