Customer Portal Instructions

Vulcan Custom Dental supports a sleek online portal that lets you track cases through the entire milling process. Our cloud-based solution is a powerful tool that can be used to prioritize cases. Use our Vulcan customer portal to manage all of your case needs:

  • Online Case Entry
  • Live Case Status
  • Digital File and Document Management
  • Instant Messaging
  • Share Documents and Document Notes
  • Invoice review and management
  • Daily updates on case activity

Getting Started

Setup with our online portal is quick and easy. Simply follow these steps to begin sending cases digitally!

  1. Visit the Vulcan Custom Dental Customer Portal to register as a new user.
  2. Fill out the New Account Registration form and submit. Vulcan's customer care team will contact you to request any additional information that may be required.
  3. You will receive a confirmation email within 24 hours indicating that your account is active.
Customer Portal Customer Portal

Submitting Cases

Once your account is active, you can begin submitting cases. New cases are submitted by completing a quick and intuitive online form. Your case submissions are organized and each case can be tracked throughout the milling process from case submission to shipping. Once your case has been completed, the details are saved for future reference. The cloud-based entry system is continually backed up on secure servers to ensure your data is never lost.

Customer Portal

All case enclosures can be shipped to Vulcan Custom Dental. For returns or other inquiries contact Vulcan Custom Dental

Vulcan Custom Dental
2300 Riverchase Center, Suite 825
Birmingham, AL 35244

Processing Your Case

Once your order is submitted, Vulcan will begin processing the case. For cases requiring submission enclosures (patient models, etc.), print the Rx when prompted during the order submission process and include it with the enclosures. This will ensure that Vulcan can quickly align your package with the online case.

Customer Portal